Refund and Returns Policy

Cancellation and Refunds

Due to the perishable nature of our products, we cannot accept returned merchandise unless a wrong item has been delivered in which case the item will have to be returned unopened and a replacement/ refund will be organized. The company will not issue a refund to anyone’s credit card who refuses delivery, or in any way attempts to return a shipment. Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.

Order Cancellations:

Order cancellations have to be made within 24 hours of placing an order. To cancel your order, please contact our customer services by sending an email to hello@longbowfoods.com or calling 7016727588, and giving the reference of your order number. In case we receive a cancellation notice but the order has been processed by us, the order cannot be canceled. Longbow has complete rights to decide whether an order has been processed or not.

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