fbpx

ChipDipSip

Refund and Returns Policy

Cancellation and Refunds

Due to the perishable nature of our products, we cannot accept returned merchandise unless a wrong item has been delivered in which case the item will have to be returned unopened and a replacement/ refund will be organized. The company will not issue a refund to anyone’s credit card who refuses delivery, or in any way attempts to return a shipment. Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.

Order Cancellations:

Order cancellations have to be made within 24 hours of placing an order. To cancel your order, please contact our customer services by sending an email to hello@longbowfoods.com or calling 7016727588, and giving the reference of your order number. In case we receive a cancellation notice but the order has been processed by us, the order cannot be canceled. Longbow has complete rights to decide whether an order has been processed or not.

Scroll to Top